Frequently Asked Questions & Answers

Information about AMD Promotional Offers

Overview

AMD will occasionally announce incentive programs for game bundles with the purchase of select AMD products. These incentive programs are offered exclusively through participating retailers/e-tailers, System Integrators, and may include OEM partners as well.

Once the purchase of the select, eligible product for the associated incentive program has been made, it is the responsibility of the participating retailers/e-tailers, System Integrators, or OEM partners to provide the purchaser with coupon codes to be used for redeeming the games. It is also at the discretion of the participating retailers/e-tailers, System Integrators, or OEM partners to determine the manner in which to issue the coupon codes. Coupon codes can be issued to the purchaser via various ways, including but not limited to (as examples only):

1. Email
2. Voucher packaged in shipping box
3. Printed on purchase receipt

The timeframe for receiving the coupon code will vary. Always refer to the place of purchase for information and instructions on obtaining the AMD coupon code. For full terms and conditions of current promotions, please visit: amdrewards.com/terms.

Once the coupon code has been received, claim your reward by visiting www.amdrewards.com and create an account or login with your existing account. Please note that it may take up to 48 hours to validate a newly created account on the AMD Rewards site. Once logged in, follow the instructions provided to exchange your AMD coupon code for the game activation code.

Some AMD Rewards promotions require that the qualified AMD product is installed in the participant’s system and verified before the game activation code can be issued. For full terms and conditions, please visit: amdrewards.com/terms.

The verification step takes place after submitting your coupon code at the AMD Rewards site and is performed via the web browser while logged into the AMD Rewards site. After successful verification, follow the remaining onscreen instructions to obtain your game activation code and instructions on how to activate and download your game.

For more information, we recommend reviewing the FAQs below. If you still need help with your question or issue, please submit an AMD Rewards support ticket and one of our agents will assist you.

1. How do I know if a retailer is participating in an AMD Rewards promotion?

Please refer to the retailer to confirm their participation prior to purchasing.

2. How do I obtain my AMD coupon code?

Coupon codes are offered directly by the participating retailers, System Integrators or OEM partners. Please refer to the participating retailer for instructions regarding obtaining an AMD coupon code.
As examples only:
  • A participating retailer may require you to request the AMD coupon code from the cashier upon purchasing the Eligible AMD Product(s);
  • A voucher with an AMD coupon code may be inserted into the shipping box;
  • An AMD coupon code may be emailed to you after the participating retailer confirms your online purchase;
  • A participating retailer may require you to fill out an online request form after your purchase demonstrating that you purchased the Eligible AMD Product(s) from that participating retailer during the Promotion Period before providing you an AMD coupon code;
  • An AMD coupon code may be given to you on a physical coupon voucher OR it may be provided to you electronically;
  • An AMD coupon code may be provided immediately upon purchasing the Eligible AMD Product OR it may be provided at a later date as determined by the retailer.

3. What do I do once I have obtained my AMD coupon code from a retailer?

To redeem your coupon code, please visit www.amdrewards.com and create an account or login with your existing account. Once logged in, follow the prompts on the screen to claim your reward.

4. How long does it take to activate a new AMD Rewards account?

It may take up to 48 hours to validate a newly created account on the AMD Rewards site. If you have trouble with your AMD Rewards account, please submit an AMD Rewards support ticket and one of our agents will be happy to assist you.

5. I have a qualifying AMD product, but it isn’t being detected during verification. What can I do to make sure it is correctly detected?

If you have a qualifying AMD graphics product, make sure it is installed and set as the default / primary GPU in the system before logging in to the AMD Rewards site. Additionally, check that your web browser version is up to date and the Hardware Acceleration option is On or Enabled. If you continue to have trouble with detecting the qualifying AMD product, please submit an AMD Rewards support ticket and one of our agents will be happy to assist you.

6. Is there any other way to verify my product?

Please submit an AMD Rewards support ticket and one of our agents will assist you.

7. What do I do if I still have trouble redeeming my AMD coupon code?

Please submit an AMD Rewards support ticket and one of our agents will be happy to assist you.

If you could not find the answer to your question in the FAQ, please click on the link below to submit a support ticket.
Submit Email via e-ticket form